FAQs

Where do you deliver the DIY kit to?

Currently delivery is only available within the M25 area.

What if I live within the M25 but it comes up as not within the delivery zone?

Please get in touch via aloha@islandpoke.co.uk for us to look into it. 

How long will it take to arrive?

Orders placed by 2pm will be delivered within 48 hours (excluding Sunday deliveries). Orders placed after 2pm will be delivered within 72 hours.

Order on:

If ordered before 2pm it will arrive:

If ordered after 2pm it will arrive:

Monday

Wednesday

Thursday

Tuesday

Thursday

Friday

Wednesday

Friday

Saturday

Thursday

Saturday

Monday

Friday

Monday

Monday

Saturday

Monday

Tuesday

Sunday

Tuesday

Wednesday

 What days do you deliver?

Everyday except Sundays.

Do you deliver on bank holidays?

Yep!

Can I specify a time slot for delivery?

Unfortunately not, but our couriers will let you know on the morning a time slot you can expect your delivery in.

Can I change or refund my order?

Any request to change or refund your order must be made within 24 hours of placing it.

Can I customise the contents of my box?

Unfortunately we are not able to facilitate this just yet.

How long will the fish keep in the fridge?

Unopened for 2 days, once open consume within 24 hours.

Can I freeze the fish?

No, do not re-freeze.

Can I eat the fish if pregnant?

The tuna is safe to eat if pregnant, however the salmon should be eaten by someone else!

Can I keep cooked rice in the fridge overnight?

Yes, but we advise cooking fresh each time for max enjoyment!

Why don't you have your chicken option?

It's early days for us in the home delivery game - we need to learn as we go and the we will look to broaden our range from here.

Allergen information:
Tuna - fish
Tuna marinade - sesame, soya, gluten (wheat)
Salmon - fish
Tofu - sesame, soya, gluten (wheat)
Yuzu dressing -  sesame, soya, gluten (wheat)
Shoyu dressing - sesame, soya, gluten (wheat)
Edamame - soya
Wakame - sesame, sulphites, gluten (wheat)
Crispy shallots - gluten (wheat)
Sriracha mayo - egg, sulphites
Sesame seeds - sesame

Salmon - fish

Why is there a separate delivery charge for the cookbook and the DIY kit when I have them in the same basket?

For now they are coming from two different places and so delivery charges need to be paid on each item.

Need to get in touch?

Email aloha@islandpoke.com or slide into our DMs on Insta.